Some having long wait times on vaccine hotline

A reporter's cell phone as he calls the coronavirus hotline. 01-12-21.

People have told WTVA they've waited long times on the coronavirus vaccine hotline. A spokesperson from the MS Department of Health recently announced the department took action to help.

Posted: Jan 12, 2021 7:25 PM

TUPELO, Miss. (WTVA) -- Some people reported long wait times on the coronavirus vaccine hotline.

In a Facebook video from last week (week of 01-06-21), MEMA addressed such reports.

“We have rectified that to some degree, and that will get better going into next week as we add individuals to the call center.”

“She said you’re gonna have to go online, and I said ‘I’m 83, I don’t go online’,” Howard Davenport of Tupelo said. He explained his trouble with getting registered over the phone.

Davenport said that for the past couple of weeks, he’s tried to get registered on the hotline, but had no luck. He said he finally gave up on the first call.

“After 20 minutes, I put my phone on speaker, and started doing some chores, and an hour and 46 minutes, and 10 seconds later, I turned it off, thoroughly disgusted.”

He explained that on Tuesday, he called medical centers and pharmacies around Tupelo. Then he decided to try the hotline one more time.

“After 28 minutes, this young man answered, he was very nice, he was very courteous, he was efficient.”

He said he’s frustrated he had to worry for two weeks, but he’s glad it’s taken care of.

“I finally got an appointment.”

MEMA announced last week that they would add more people to answer the phones for the current week (the current week is the week of 1-12). A WTVA reporter called the number on Tuesday (1-12-21), and someone helped him after just 12 minutes.

Later that evening, however, he kept getting a busy dial tone.

As the vaccinating process evolves with numerous adjustments required, the health department is making changes to help the situation.

One such adjustment is coming after Governor Reeves made a big announcement in a press conference on Tuesday.

“We will be offering the vaccine to anyone who is over the age of 65 and anyone who has a pre-existing that makes them more vulnerable to the virus,” Reeves said.

Some are expressing concern that this will make wait times longer, but a spokesperson for the Department of Health announced via Facebook that it is adding an additional hotline to help with the high number of calls.

Mississippi Coronavirus Cases

Data is updated nightly.

Cases: 313166

Reported Deaths: 7228
CountyCasesDeaths
DeSoto21496257
Hinds20294414
Harrison17814309
Rankin13573278
Jackson13411246
Madison10066217
Lee9962173
Jones8364163
Forrest7649152
Lauderdale7181240
Lowndes6370145
Lamar621686
Lafayette6171118
Washington5323133
Bolivar4797132
Oktibbeha461498
Panola4561105
Pearl River4499145
Marshall4397103
Warren4380121
Pontotoc419572
Monroe4100133
Union409076
Neshoba4026176
Lincoln3950110
Hancock377786
Leflore3487125
Sunflower335790
Tate332484
Pike3301105
Scott315373
Alcorn311968
Yazoo310769
Itawamba299477
Copiah296465
Simpson294788
Coahoma294379
Tippah287768
Prentiss279560
Adams269582
Marion268880
Leake266273
Wayne262341
Grenada260386
Covington256381
George246848
Newton246061
Winston226881
Tishomingo225967
Jasper220848
Attala214173
Chickasaw207157
Holmes188673
Clay184754
Stone182033
Tallahatchie178140
Clarke177879
Calhoun170132
Yalobusha163337
Smith162234
Walthall133845
Greene130333
Lawrence128323
Montgomery126742
Noxubee126734
Perry125938
Amite122842
Carroll121728
Webster114532
Jefferson Davis106932
Tunica104826
Claiborne102230
Benton99125
Humphreys96133
Kemper95428
Franklin83623
Quitman80216
Choctaw76118
Wilkinson66930
Jefferson65428
Sharkey50317
Issaquena1686
Unassigned00

Alabama Coronavirus Cases

Cases: 530325

Reported Deaths: 10966
CountyCasesDeaths
Jefferson763971520
Mobile40908804
Madison34717503
Tuscaloosa25730452
Montgomery24314588
Shelby23401249
Baldwin21107307
Lee15856171
Calhoun14488314
Morgan14282279
Etowah13819353
Marshall12210223
Houston10557280
Elmore10044205
Limestone9954150
Cullman9649193
St. Clair9644242
Lauderdale9419241
DeKalb8825185
Talladega8214175
Walker7223277
Autauga6918108
Jackson6804112
Blount6651137
Colbert6292134
Coffee5506119
Dale4828111
Russell440638
Chilton4279112
Franklin425582
Covington4118118
Tallapoosa4019152
Escambia393276
Chambers3559123
Dallas3547151
Clarke350861
Marion3113100
Pike310577
Lawrence299898
Winston274072
Bibb260464
Marengo249264
Geneva249077
Pickens234160
Barbour230757
Hale222677
Butler215969
Fayette212062
Henry188744
Cherokee184445
Randolph179941
Monroe177340
Washington167039
Macon158750
Clay156156
Crenshaw152057
Cleburne148741
Lamar141934
Lowndes138653
Wilcox127030
Bullock123041
Conecuh110129
Perry107526
Coosa107128
Sumter104332
Greene92334
Choctaw60424
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