Anti-bias training: How Starbucks is tackling implicit bias

Starbucks has planned an elaborate racial bias training session for its employees.On Tuesday afternoon, May 29...

Posted: May 29, 2018 2:07 PM
Updated: May 29, 2018 2:07 PM

Starbucks has planned an elaborate racial bias training session for its employees.

On Tuesday afternoon, May 29, workers at each location will break into small groups to learn together. Starbucks CEO Kevin Johnson, Chairman Howard Schultz and musician and activist Common will serve as virtual guides. Employees will talk about their own experiences, and watch a film about bias.

The company explained that each store will get a tool kit to help guide the trainings. The session will focus on understanding both racial bias and the history of racial discrimination in public spaces in the United States.

About 175,000 workers will participate. The session will take place in stores and offices and about 8,000 company-owned stores will close for the event. More trainings will follow.

The coffee chain announced the training session after two black men were arrested for trespassing in a Philadelphia Starbucks. A store manager called the police because the two men were sitting in the store without placing an order. The customers said they were waiting for another man to arrive.

Starbucks CEO Kevin Johnson said that the training, among other efforts, will help make sure that nothing like the arrests will happen at a Starbucks again.

"The incident has prompted us to reflect more deeply on all forms of bias, the role of our stores in communities and our responsibility to ensure that nothing like this happens again at Starbucks," Schultz said in an open letter to customers on Tuesday. "The reflection has led to a long-term commitment to reform systemwide policies, while elevating inclusion and equity in all we do."

The letter ran as a full-page ad in the New York Times, USA Today and two Philadelphia papers.

Related: Starbucks has a bold plan to address racial bias. Will it work?

The company tapped several experts and researchers to help develop the curriculum, including Sherrilyn Ifill, president and director-counsel of the NAACP Legal Defense and Education Fund and Heather McGhee, president of the public policy organization Demos.

Ifill and McGhee, who both served as unpaid advisers, told reporters on a media call on Thursday that they think Starbucks' plan is ambitious. They added that they will issue a report in the next few weeks outlining a comprehensive set of issues they believe the company must address.

"We've made it clear that we won't be a rubber stamp to validate their programming," McGhee said.

Ifill said that Starbucks management received a version of the bias training this week.

The company said it will release training materials to the public next week, so others can use it.

"Our hope is that these learning sessions and discussions will make a difference within and beyond our stores," Starbucks executive Rossan Williams told employees in a note on Wednesday.

Starbucks recently changed its policy to allow people who haven't made a purchase to spend time in stores or use the bathroom.

Related: Starbucks: You don't need to buy anything to hang out in our stores

But there are limits to the new policy. If customers are disruptive, employees are advised to step in.

The company offered specific guidelines in a document shared with employees. The list of inappropriate behaviors includes smoking, using drugs or alcohol, sleeping or improperly using the restroom. Starbucks added that customers could be asked to change their behavior if they are unreasonably loud, watching something inappropriate on a personal device or their personal hygiene disrupts others.

Starbucks advises employees to consider whether they'd be disturbed by the behavior in question if it was coming from a different customer. It also suggests that they consult colleagues to see if they agree that the person is being disruptive. If so, employees are instructed to approach the customer, while another employee watches, and respectfully ask the customer to cease the offensive action. If a Starbucks employee thinks the situation isn't safe, he or she should call the police.

Starbucks did not immediately respond to a request to clarify whether Tuesday's training will offer more advice or training to employees on how to maintain the new policy.

-- CNN's Yon Pomrenze and Nathaniel Meyersohn contributed to this report.

Mississippi Coronavirus Cases

Data is updated nightly.

Cases: 296745

Reported Deaths: 6783
CountyCasesDeaths
DeSoto19731230
Hinds18881393
Harrison16780282
Rankin12787265
Jackson12643229
Lee9703161
Madison9484203
Jones8005147
Forrest7250138
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Monroe3993128
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Tate303374
Pike301796
Scott295271
Alcorn292463
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Coahoma282069
Tippah279565
Copiah279259
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Leake253172
Marion252778
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Adams235078
George232445
Newton231252
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Tishomingo212965
Attala206870
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Holmes182770
Clay179251
Stone173029
Tallahatchie171439
Clarke169672
Calhoun158528
Smith153033
Yalobusha145536
Greene127933
Walthall124540
Noxubee123131
Montgomery122939
Perry122235
Lawrence120621
Carroll119025
Amite112235
Webster111132
Jefferson Davis102731
Tunica99523
Claiborne99129
Benton93924
Humphreys93027
Kemper90423
Quitman77414
Franklin76219
Choctaw69817
Jefferson62827
Wilkinson62427
Sharkey49117
Issaquena1676
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Alabama Coronavirus Cases

Cases: 498076

Reported Deaths: 10094
CountyCasesDeaths
Jefferson716711387
Mobile36294737
Madison32616468
Tuscaloosa24340421
Montgomery22739519
Shelby22174218
Baldwin19873289
Lee15039157
Calhoun13832293
Morgan13753254
Etowah13390325
Marshall11448211
Houston10124264
Elmore9483190
Limestone9420138
St. Clair9022227
Cullman8984182
Lauderdale8612214
DeKalb8489175
Talladega7606165
Walker6585259
Jackson6545104
Autauga632492
Blount6236127
Colbert6001121
Coffee5264103
Dale4671107
Russell406933
Franklin399878
Covington3993106
Chilton3898103
Escambia379173
Tallapoosa3622143
Clarke344053
Chambers3431111
Dallas3422142
Pike293373
Marion288695
Lawrence284985
Winston258368
Bibb246160
Geneva240370
Marengo238857
Pickens225457
Barbour213651
Hale212269
Fayette202057
Butler201466
Henry183541
Cherokee178039
Monroe166739
Randolph164840
Washington156836
Macon147745
Crenshaw146255
Clay145954
Cleburne139841
Lamar133733
Lowndes132751
Wilcox122925
Bullock117336
Conecuh107024
Perry106127
Sumter99732
Coosa90224
Greene88532
Choctaw55323
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