Starbucks' Howard Schultz: 'Ashamed' by arrests at Philadelphia store

Starbucks founder Howard Schultz says he was "ashamed" and "embarrassed" by the arrests of two black men at one of th...

Posted: Apr 18, 2018 3:15 PM
Updated: Apr 18, 2018 3:16 PM

Starbucks founder Howard Schultz says he was "ashamed" and "embarrassed" by the arrests of two black men at one of the coffee chain's stores.

The men were arrested for trespassing last week at a Starbucks in Philadelphia. A white Starbucks employee called police on the men, who said they were waiting for a friend. A video of the arrest ignited a national uproar and led to protests and calls for boycotts.

In his first public comments since the arrests, Schultz, who stepped down as CEO last year but remains chairman of Starbucks' board of directors, told "CBS This Morning" that "the reason the call was made is because they were African-American."

"I think you have to say in looking at the tape that she demonstrated her own level of unconscious bias," Schultz said of the employee. "And in looking at the tape, you ask yourself whether or not that was racial profiling."

Related: Cafe shut down after protesters enter, chanting 'Starbucks coffee is anti-black!'

The former Starbucks chief said that bias was common and "many people in America are not prepared to talk about race."

Starbucks CEO Kevin Johnson has announced plans to close 8,000 company-owned US stores for an afternoon in May to train about 175,000 employees on racial bias. The company said it will develop the training with a group that includes former Attorney General Eric Holder and Sherrilyn Ifill, the president of the NAACP Legal Defense and Educational Fund.

Related: Starbucks' Howard Schultz: Childhood in the projects inspired his ambition

Schultz pledged that the training was "just the beginning of what we will do to transform the way we do business and educate our people."

"This is not going to be a one-day event," he said. "We're going to stay with this. It's going to be significant. It's going to endure."

Schultz also told CBS News that he had met with the white employee who called police. She no longer works at Starbucks, but the company hasn't talked about the terms of her departure.

Related: Starbucks CEO on arrests at Philadelphia store: 'They didn't deserve that'

"She recognizes that perhaps that call should not have been made," he said.

He hoped the two men and she would meet as a "opportunity for healing."

"I think there's a unique opportunity for her and the two gentlemen to sit down and potentially have some kind of reconciliation."

Mississippi Coronavirus Cases

Data is updated nightly.

Cases: 159036

Reported Deaths: 3879
CountyCasesDeaths
DeSoto10563104
Hinds10414204
Harrison7397113
Jackson6655128
Rankin6057107
Lee540396
Madison5120107
Forrest394786
Jones376188
Lauderdale3663147
Lafayette341053
Washington3321108
Lamar301950
Oktibbeha255262
Lowndes252867
Bolivar248084
Panola237353
Neshoba2280122
Marshall225051
Leflore211191
Monroe209778
Pontotoc208131
Lincoln200566
Sunflower194155
Warren183058
Tate180451
Union172926
Copiah170840
Pike166760
Scott161330
Yazoo161340
Itawamba159936
Alcorn159328
Pearl River158969
Coahoma155943
Prentiss154931
Simpson154053
Adams147252
Grenada145445
Leake141844
Holmes134461
Covington130040
Tippah130030
George129525
Winston128726
Hancock127641
Wayne123024
Attala122834
Marion121447
Tishomingo114043
Chickasaw110732
Newton110529
Tallahatchie99427
Clay96127
Clarke94853
Jasper87023
Stone82015
Calhoun79513
Walthall79330
Montgomery78426
Carroll75515
Lawrence74614
Smith74216
Yalobusha74228
Noxubee73317
Perry68726
Tunica63019
Greene62422
Jefferson Davis59617
Claiborne59216
Amite57615
Humphreys55219
Quitman5107
Benton50418
Kemper48018
Webster47714
Wilkinson40722
Jefferson38312
Choctaw3637
Franklin3635
Sharkey32917
Issaquena1214
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Alabama Coronavirus Cases

Cases: 256828

Reported Deaths: 3711
CountyCasesDeaths
Jefferson34214511
Mobile20299366
Madison13925150
Tuscaloosa13591156
Montgomery12659238
Shelby1095877
Baldwin9163137
Lee792566
Morgan710851
Etowah677467
Calhoun6695121
Marshall665757
Houston548239
DeKalb504738
Cullman472043
St. Clair451857
Limestone447546
Lauderdale436054
Elmore427564
Walker3818111
Talladega374457
Jackson350723
Colbert336443
Blount310043
Autauga287342
Franklin259734
Coffee254115
Dale242054
Dallas232932
Chilton230841
Russell22813
Covington227934
Escambia206131
Tallapoosa189191
Chambers185950
Pike162214
Clarke161819
Marion146136
Winston141924
Lawrence135336
Pickens127720
Geneva12638
Marengo125224
Bibb123938
Barbour120629
Butler118842
Randolph105922
Cherokee105524
Hale99732
Fayette96316
Clay93525
Washington93319
Henry8946
Monroe83811
Lowndes82129
Cleburne79914
Macon76522
Crenshaw72930
Conecuh72414
Lamar7138
Bullock70919
Perry6927
Wilcox64918
Sumter58922
Greene44218
Choctaw43519
Coosa3724
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