Dad and newborn daughter unable to fly land at Phoenix woman's home

A Cleveland man and his 4-day-old daughter weren't allowed to board a Frontier flight, stranding the two in Phoenix w...

Posted: Mar 21, 2018 8:56 AM
Updated: Mar 21, 2018 8:56 AM

A Cleveland man and his 4-day-old daughter weren't allowed to board a Frontier flight, stranding the two in Phoenix without a place to stay for several days.

Rubin Swift flew down from Ohio to pick up his baby daughter Ru-Andria who he just gained custody of.

Swift says he spoke with Frontier about what he needed to do to get the baby on the plane, which included a birth certificate and a note from the hospital saying she is clear to fly. Swift showed us all the documentation that shows Banner University Medical Center cleared the girl to travel.

Swift went to the airport with his daughter and got his plane ticket and when he reached the gate they wouldn't let him onboard.

"I asked for my money. They said it would take seven days to get your money back," Swift said.

We reached out to Frontier Airlines about this incident. The airline says that it has a policy where a child has to be at least 7 days old to fly.

Swift says he didn't have any money to stay somewhere or rent a car to drive back to Ohio. He was in a tough spot. But it turns out that Swift has a guardian angel. While his daughter was in the NICU at Banner, he met a volunteer who helped out there, Joy Ringhofer. She helped take care of the baby while at the hospital.

"I was rocking her when her father came in and we sort of made a connection right away," Ringhofer said.

Swift, while out of options and stuck at the airport, called his new friend for help. He was surprised by her response.

"I didn't expect her to say, 'I'm coming to get you and take you home.' So, I'm thinking, 'She is going to drive me back to Cleveland' but she actually brought me to her house and feeding me and making sure my baby is alright," Swift said.

So, he had a place to stay until his daughter was at least 7 days old. It's a story of love and compassion and friendship. It's a bond that both will never forget.

Swift is even calling her the grandmother of his daughter.

Frontier Airlines told Arizona's Family, "To comply with Frontier policy regarding the age of traveling infants these passengers were rebooked on a Frontier flight department on March 20. We also waived any change fees associated with this change so the passenger can travel in accordance with our policy."

Mississippi Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 111322

Reported Deaths: 3202
CountyConfirmedDeaths
Hinds7751171
DeSoto663677
Harrison481181
Jackson431978
Rankin380886
Madison371792
Lee341379
Forrest295177
Jones283182
Washington251497
Lafayette241742
Lauderdale2344130
Lamar214938
Bolivar198075
Oktibbeha194654
Neshoba1806111
Lowndes173962
Panola165136
Leflore160086
Sunflower157449
Warren152154
Monroe144872
Pontotoc143519
Pike136455
Lincoln134854
Copiah134636
Marshall132626
Scott123229
Coahoma123136
Grenada120137
Simpson118148
Yazoo117233
Union113925
Holmes113260
Tate112739
Leake112239
Itawamba109024
Pearl River108256
Adams104342
Prentiss101619
Wayne98521
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George93517
Marion93242
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Tippah85120
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Tallahatchie81825
Winston81521
Tishomingo79040
Hancock76927
Attala76525
Clarke71448
Clay67221
Jasper66616
Walthall63327
Calhoun60912
Noxubee59516
Smith58116
Claiborne53216
Montgomery52723
Tunica51817
Lawrence49514
Yalobusha48414
Perry48022
Carroll46012
Greene45317
Stone45014
Amite41513
Quitman4136
Humphreys39916
Jefferson Davis39411
Webster36513
Wilkinson32920
Kemper31815
Benton3054
Sharkey27714
Jefferson26310
Franklin2303
Choctaw2036
Issaquena1063
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Alabama Coronavirus Cases

Confirmed Cases: 153016

Reported Deaths: 2633
CountyConfirmedDeaths
Jefferson22400372
Mobile14282314
Tuscaloosa9983132
Montgomery9691196
Madison899992
Shelby703560
Lee643966
Baldwin637567
Marshall426748
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Morgan394532
Houston363132
DeKalb316727
Elmore309552
St. Clair279742
Limestone269227
Walker268092
Talladega255034
Cullman225823
Lauderdale206340
Autauga199928
Franklin199131
Jackson199114
Colbert190627
Russell19023
Dallas185227
Blount183823
Chilton180531
Escambia170928
Covington164729
Coffee16409
Dale162551
Pike130212
Chambers127343
Tallapoosa127286
Clarke126716
Marion104229
Butler99840
Barbour9819
Marengo96721
Winston89913
Geneva8337
Pickens80317
Randolph79514
Lawrence79230
Bibb78913
Hale74529
Cherokee71514
Clay70712
Lowndes69927
Bullock63517
Henry6316
Monroe6279
Washington62112
Crenshaw59030
Perry5796
Wilcox55712
Conecuh55413
Fayette54712
Macon52919
Cleburne5247
Sumter46421
Lamar4575
Choctaw38612
Greene33316
Coosa1963
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