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Delta misroutes puppy on cross-country trip

Thank goodness it didn't stay in Vegas.An Idaho man says his new 8-week-old puppy appears happy and healthy de...

Posted: Mar 20, 2018 11:52 AM
Updated: Mar 20, 2018 11:52 AM

Thank goodness it didn't stay in Vegas.

An Idaho man says his new 8-week-old puppy appears happy and healthy despite being flown across the country to the wrong airport -- landing in Las Vegas and Salt Lake City before finally arriving in his arms Sunday.

Owner Josh Schlaich had vented his frustration with Delta Air Lines on Facebook when the white and brindle puppy failed to arrive Saturday as scheduled and he was unable to get any answers by phone.

According to Delta, the dog left Richmond, Virginia, and was due to fly into Boise on Saturday evening, connecting in Detroit and Minneapolis. But Delta says there was a mixup somewhere between Richmond and Boise -- and Schlaich actually received the wrong puppy when he arrived at the airport. Delta is investigating to determine where and how the mixup happened.

When Schlaich realized that his dog was missing, he started working with Delta officials to track down his puppy.

Schlaich's dog ended up spending Saturday night in a kennel in Detroit. Sunday morning, the puppy was flown to Minneapolis -- but then Delta said it "misrouted" the puppy and it ended up in Las Vegas. The puppy was then put on a plane to Salt Lake City, finally making it to Boise on Sunday night.

Delta said the puppy was given food and water and let out of its crate periodically throughout the journey.

In his Facebook post, Schlaich said he received a call from someone at the Delta terminal in Detroit about his dog's whereabouts, but then he got the runaround.

"Was then given the number of the boarding facility -- a disconnected line. Was not given a call back number by Detroit person, and the customer service would not give me their direct line. Tried calling Delta Cargo customer service, only to be yelled at by the rep and hung up on. No idea where my dog is, or what conditions he'll be placed under for the next 24 or more hours. Don't know when he will come into Boise tomorrow. No idea who to call. Absolutely ridiculous customer service."

After Delta responded, Schlaich posted two updates to say the dog was delivered and safe.

"Local Delta reps (in Boise) did their best and were very helpful, but corporate and I will be having a thorough conversation tomorrow," he wrote.

Schlaich later said Delta was "working hard to make this right."

In a statement to CNN, Delta said it apologized for the mix-up and has fully refunded the dog's shipping costs and started a review of its procedures.

"We know pets are important members of the family," the airline said.

It's at least the fourth airline error involving an animal in a week.

On March 12, a French bulldog died on a United Airlines flight from Houston to New York after a flight attendant told its owner to put the dog, in its carrier, in an overhead bin. By the time the flight was over, the dog had died.

A United spokesman said the passenger told the flight attendant there was a dog in the carrier, but the attendant "did not hear or understand her, and did not knowingly place the dog in the overhead bin."

Tuesday, United flew a 10-year-old German shepherd to Japan when it was supposed to land in Kansas. The dog was mistakenly switched with a Great Dane that landed in Kansas instead.

Two days later, United diverted a St. Louis-bound flight to Akron, Ohio, when it realized a pet was loaded onto the flight in error.

Mississippi Coronavirus Cases

Data is updated nightly.

Cases: 515504

Reported Deaths: 10296
CountyCasesDeaths
Harrison34999558
DeSoto33360432
Hinds32743643
Jackson24906392
Rankin22565405
Lee16455245
Madison14954283
Jones14158248
Forrest13834260
Lauderdale12311323
Lowndes11357193
Lamar10693140
Pearl River9748244
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Hancock7849132
Washington7559169
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Monroe7068179
Pontotoc7033110
Warren6885178
Panola6791135
Neshoba6744210
Marshall6707142
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Pike5942157
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George510680
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Tippah495683
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Scott478999
Tate4777117
Adams4776125
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Copiah458195
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Simpson4566117
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Winston318392
Clay312978
Clarke301695
Calhoun286850
Holmes272889
Smith270552
Yalobusha244947
Tallahatchie232353
Greene225149
Walthall222166
Lawrence220242
Perry214556
Amite210357
Webster206548
Noxubee188843
Montgomery182157
Carroll175441
Jefferson Davis174343
Tunica163539
Benton153139
Kemper145441
Choctaw137027
Claiborne134839
Humphreys132239
Franklin126530
Quitman107828
Wilkinson106139
Jefferson97134
Sharkey65321
Issaquena1957
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Alabama Coronavirus Cases

Cases: 848137

Reported Deaths: 16185
CountyCasesDeaths
Jefferson1164052005
Mobile743681384
Madison53497738
Shelby38435371
Baldwin38195589
Tuscaloosa36152644
Montgomery34562782
Lee25655264
Calhoun22630520
Morgan22530411
Etowah20069520
Marshall18846318
Houston17777426
St. Clair16958359
Limestone16195220
Cullman16157306
Elmore15940295
Lauderdale15069307
Talladega14260302
DeKalb13083271
Walker12168380
Blount10779193
Autauga10560157
Jackson10214196
Coffee9435192
Colbert9366210
Dale9044192
Tallapoosa7285202
Russell710065
Chilton7090170
Covington6969197
Escambia6967144
Franklin6364108
Chambers5801142
Marion5437132
Dallas5302210
Pike5129109
Clarke485786
Lawrence4850130
Winston4793110
Geneva4655136
Bibb435795
Barbour370680
Butler3444101
Marengo342993
Monroe338366
Randolph337867
Pickens334890
Fayette331785
Henry321166
Cherokee320364
Hale319189
Crenshaw261678
Washington256852
Cleburne255460
Lamar253555
Clay252969
Macon246367
Conecuh193562
Coosa186048
Wilcox178538
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Bullock152845
Perry141840
Sumter139841
Greene130545
Choctaw94428
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