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Women claim Monat hair products cause balding, scalp sores

Scalp sores, breakage and hair falling out in chunks. It's a hair care nightmare and women are blaming it on the Mona...

Posted: Mar 14, 2018 8:34 AM
Updated: Mar 14, 2018 8:34 AM

Scalp sores, breakage and hair falling out in chunks. It's a hair care nightmare and women are blaming it on the Monat hair care product line.

"I took a picture of my hair, compared it to a picture of before I stared Monat, and my eyes just filled up with tears. It was so thin and it was stringy and I was just sick," said Erin Ostby, a military spouse who used and sold Monat products.

Women like Ostby say they watched their hopes for beautiful, healthy hair wash down the drain after using Monat.

"It's devastating!" said Heather Fox, a customer in Phoenix.

"I had bald spots in the back of my hair," reported Amber Alabaster of Oklahoma City.

Autumn Thomas, a mother in Canada, sent us pictures of her 2-year-old son's abrupt and acute hair loss. She included a doctor's diagnosis tying it, as well as pain and redness on the scalp, directly to Monat shampoo.

Heather Fox used it on her son too.

"And right away he had a reaction to his scalp. He had big, red, open sores throughout his scalp. It was really itchy."

As a salesperson, Erin is what the company calls a Market Partner.

"I have over 100 people in my downline -- customers and Market Partners. I reached up to five figures in those eight months in additional income. So realizing what was happening was a hard pill to swallow."

Her decision to stop selling Monat didn't come easily.

"I was crying to my husband," she recalls. "I was vacuuming every day because I was losing so much hair. And I think I was in denial. I didn't want to believe it was the product."

All three women say their Market Partners told them that it was a problem with them and they needed top go to their doctor.

"So I did go to the doctor," said Amber.

"I had a full panel done, blood work, everything," Heather explained.

"And there was nothing that pointed to a reason -- besides product use -- of why I lost my hair," Erin said.

They and consumers who complained online were told it was normal and part of a detox process documented in the company's own sales literature.

"We no longer do that. We don't do it," said Monat spokesperson Gene Grabowski regarding using the term "detox."

Monat would only agree to a phone interview where they told us all the complaints just don't add up.

"To have this happen in such a short period of time, statistically is impossible," Grabowski said.

They question consumer claims about their products.

"It's been a real challenge because we have seen the pictures online and we've heard the complaints but we haven't seen any documentation of accuracy of a single one."

There's a lot more to this story including FDA adverse event reports, class action lawsuits and more.

Monday, as our investigation continues, we examine all that and look at the ingredient some claim could be dangerous to women.

Mississippi Coronavirus Cases

Data is updated nightly.

Cases: 320292

Reported Deaths: 7390
CountyCasesDeaths
DeSoto22299271
Hinds20782424
Harrison18455317
Rankin13933282
Jackson13740249
Madison10276225
Lee10068176
Jones8475167
Forrest7845153
Lauderdale7263242
Lowndes6524150
Lamar636688
Lafayette6315121
Washington5427138
Bolivar4842133
Panola4671110
Oktibbeha466398
Pearl River4610148
Marshall4576105
Warren4440121
Pontotoc426173
Monroe4163136
Union415977
Neshoba4066180
Lincoln4009113
Hancock387687
Leflore3516125
Tate342586
Sunflower339491
Pike3374111
Alcorn327474
Scott320374
Yazoo314771
Adams308586
Itawamba305178
Copiah299966
Coahoma299084
Simpson298689
Tippah292468
Prentiss284461
Leake272474
Marion271480
Covington267283
Wayne264842
Grenada264087
George252451
Newton249064
Tishomingo232469
Winston230382
Jasper222148
Attala215173
Chickasaw210759
Holmes190574
Stone188833
Clay187954
Tallahatchie180041
Clarke178980
Calhoun174232
Yalobusha167940
Smith164134
Walthall135547
Greene131934
Lawrence131424
Montgomery128943
Noxubee128034
Perry127538
Amite126542
Carroll122330
Webster115132
Jefferson Davis108534
Tunica108127
Claiborne103130
Benton102325
Humphreys97533
Kemper96729
Franklin85023
Quitman82316
Choctaw79218
Wilkinson69632
Jefferson66328
Sharkey50917
Issaquena1696
Unassigned00

Alabama Coronavirus Cases

Cases: 549394

Reported Deaths: 11328
CountyCasesDeaths
Jefferson810851571
Mobile42180832
Madison35733524
Tuscaloosa26186460
Shelby25638255
Montgomery25103615
Baldwin21921314
Lee16301176
Calhoun14725329
Morgan14650286
Etowah14192364
Marshall12465230
Houston10798289
Elmore10302214
Limestone10191157
St. Clair10166251
Cullman9975201
Lauderdale9621250
DeKalb8978190
Talladega8467184
Walker7351281
Autauga7244113
Jackson6993113
Blount6957139
Colbert6418140
Coffee5650128
Dale4931116
Russell455241
Chilton4476116
Franklin432082
Covington4283123
Tallapoosa4137155
Escambia402380
Chambers3731124
Dallas3609158
Clarke353361
Marion3264107
Pike314878
Lawrence3135100
Winston283672
Bibb268664
Geneva258782
Marengo250566
Pickens237062
Barbour234460
Hale227078
Butler225071
Fayette219763
Henry194844
Randolph187744
Cherokee187545
Monroe181041
Washington170639
Macon163051
Clay160159
Crenshaw156157
Cleburne153744
Lamar147237
Lowndes142154
Wilcox126830
Bullock124642
Conecuh113830
Coosa112129
Perry108826
Sumter106032
Greene93734
Choctaw62125
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