Lyft responds to allegations of employees snooping on riders

Lyft said it is investigating new accusations that employees improperly accessed the private date of its riders....

Posted: Jan 27, 2018 11:46 AM
Updated: Jan 27, 2018 11:46 AM

Lyft said it is investigating new accusations that employees improperly accessed the private date of its riders.

The announcement came after the tech news site The Information published a story on Thursday that raised questions about how the ridehail company's employees might be using sensitive information about customers.

The article centered on a post made on an app called Blind, an anonymous message board that provides an outlet for current and former employees at companies to gossip about their employers.

The anonymous poster claimed to have seen Lyft employees look up "exes," as well as data on Hollywood actresses, porn stars and Facebook CEO Mark Zuckerberg, The Information reported.

Hours after the report, Lyft cofounders Logan Green and John Zimmer e-mailed employees about the matter.

"Our company's values are based on creating a healthy environment of trust and accountability. If we find a violation, we will take appropriate action," read the e-mail obtained by CNN Tech, which contained the subject line "Upholding trust."

The news immediately drew comparisons to Uber's "God view" mode, which an Uber employee reportedly used to track a journalist's real-time whereabouts. Uber said it introduced "strict policy prohibiting" employees from accessing sensitive information but the FTC issued a complaint calling the company's enforcement of the policy into question. Uber settled the complaint with the FTC, agreeing to 20 years of privacy audits as part of the agreement.

Related: Testing a self-driving car on the Las Vegas strip

In a statement, Lyft said some employees, such as engineers, have access to customer data. A source familiar with Lyft's policies told CNN Tech that data includes details like pickup and drop-off locations.

Its employees are required to take trainings and sign a confidentiality and responsible use agreement upon joining the company, Lyft said.

Its policies "categorically prohibit accessing and using customer data for reasons other than those required by their specific role at the company," a Lyft spokeswoman said in the statement. The agreements also "bar them from accessing, using, or disclosing customer data outside the confines of their job responsibilities."

"The specific allegations in this post would be a violation of Lyft's policies and a cause for termination," the statement said. "We are conducting an investigation into the matter."

The issue had not been previously raised with its Legal or Executive teams, the company said.

Every query made in Lyft's system to look up rider data is logged, the company said. This means that, if the allegations are true, it shouldn't be difficult to track which employees were logging into Mark Zuckerberg's customer data.

The company did not provide a timeline for the investigation.

Mississippi Coronavirus Cases

Data is updated nightly.

Cases: 319948

Reported Deaths: 7371
CountyCasesDeaths
DeSoto22285267
Hinds20719421
Harrison18431317
Rankin13901282
Jackson13718248
Madison10263224
Lee10059176
Jones8467167
Forrest7832153
Lauderdale7261242
Lowndes6517150
Lamar635188
Lafayette6313121
Washington5425137
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Panola4670110
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Marshall4574105
Warren4440121
Pontotoc425873
Monroe4157135
Union415777
Neshoba4063179
Lincoln4008112
Hancock386987
Leflore3515125
Tate342486
Sunflower339491
Pike3371111
Alcorn327272
Scott320374
Yazoo314171
Adams308086
Itawamba305178
Copiah299966
Coahoma298784
Simpson298589
Tippah291968
Prentiss284161
Leake272074
Marion271280
Covington267283
Wayne264642
Grenada264087
George252251
Newton248663
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Winston230181
Jasper222148
Attala215073
Chickasaw210559
Holmes190474
Stone188433
Clay187954
Tallahatchie180041
Clarke178980
Calhoun174132
Yalobusha167840
Smith164134
Walthall135347
Greene131834
Lawrence131124
Montgomery128643
Noxubee128034
Perry127238
Amite126242
Carroll122330
Webster115032
Jefferson Davis108234
Tunica108127
Claiborne103130
Benton102325
Humphreys97533
Kemper96629
Franklin85023
Quitman82216
Choctaw79118
Wilkinson69632
Jefferson66228
Sharkey50917
Issaquena1696
Unassigned00

Alabama Coronavirus Cases

Cases: 548657

Reported Deaths: 11306
CountyCasesDeaths
Jefferson810031566
Mobile42105831
Madison35690525
Tuscaloosa26173458
Shelby25607254
Montgomery25081614
Baldwin21868314
Lee16278176
Calhoun14719327
Morgan14629285
Etowah14175364
Marshall12453230
Houston10781287
Elmore10293214
Limestone10179157
St. Clair10162251
Cullman9952201
Lauderdale9603250
DeKalb8972190
Talladega8460184
Walker7338280
Autauga7241113
Blount6945139
Jackson6932113
Colbert6413140
Coffee5635127
Dale4928116
Russell454841
Chilton4476116
Franklin431382
Covington4275122
Tallapoosa4138155
Escambia401680
Chambers3728124
Dallas3607158
Clarke353061
Marion3240107
Pike314378
Lawrence3133100
Winston283472
Bibb268564
Geneva257981
Marengo250565
Pickens236962
Barbour234559
Hale227278
Butler224271
Fayette218862
Henry194543
Randolph187544
Cherokee187345
Monroe180041
Washington170539
Macon163051
Clay160059
Crenshaw155957
Cleburne153444
Lamar146837
Lowndes142254
Wilcox126930
Bullock124342
Conecuh113630
Coosa111729
Perry108626
Sumter105732
Greene93634
Choctaw62125
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