BREAKING NEWS No football this fall at EMCC Full Story
WEATHER AUTHORITY : Heat Advisory View Alerts
STREAMING NOW: Watch Now

Wells Fargo billing glitch infuriates customers

A Wells Fargo glitch drained some customer accounts by double-paying their bills online.The bank apologized on...

Posted: Jan 18, 2018 5:23 PM
Updated: Jan 18, 2018 5:23 PM

A Wells Fargo glitch drained some customer accounts by double-paying their bills online.

The bank apologized on Thursday for its latest embarrassment and said the "error" was fixed overnight. Wells Fargo promised to refund any related fees or charges.

It declined to say how many customers were affected.

Some furious customers blasted the bank on Twitter. They said they had to frantically call the bank for help after their accounts were overdrawn.

Wells Fargo said the glitch was caused by an "internal processing error" that caused "temporary double posting of some items."

The bank is still trying to shake a year of scandal, mostly about mistreating customers and workers.

Related: Wells Fargo plans to close 800 more branches by 2020

Wells Fargo has admitted that its workers responded to wildly unrealistic sales goals by creating 3.5 million potentially fake accounts. The bank has also said it forced up to 570,000 customers into unneeded auto insurance.

Wells Fargo has repeatedly apologized. It has also replaced its controversial sales goals and installed new management.

Even though Wells Fargo is among the biggest winners from the federal tax overhaul, the bank announced plans last week to close 800 more branches by 2020. Analysts say the branch shutdowns are an effort to cut costs as the bank faces surging legal expenses.

Wells Fargo said closing branches is a logical response to Americans' increasing preference for online and mobile banking.

Mississippi Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 68293

Reported Deaths: 1944
CountyConfirmedDeaths
Hinds5656118
DeSoto368031
Harrison253036
Madison244368
Rankin229235
Jackson228843
Jones191659
Forrest182056
Washington168942
Lee147941
Lauderdale141192
Neshoba128692
Lamar122614
Oktibbeha112739
Bolivar111834
Warren109533
Lowndes108538
Panola106214
Sunflower105425
Scott100320
Lafayette98317
Copiah95728
Leflore94765
Pike93836
Holmes90049
Grenada84921
Yazoo83312
Lincoln83241
Pontotoc8308
Simpson80330
Monroe80155
Leake79025
Wayne77421
Coahoma77213
Tate73629
Marshall7019
Marion68420
Union64316
Adams62925
Winston62316
Covington62113
George5895
Pearl River55439
Newton54311
Tallahatchie53011
Attala52325
Walthall50120
Chickasaw47019
Noxubee45912
Alcorn4345
Tishomingo4216
Calhoun4209
Prentiss41710
Claiborne40913
Smith40613
Clay39714
Hancock39514
Jasper3889
Itawamba37510
Tippah36713
Tunica3517
Clarke32626
Montgomery3265
Lawrence3228
Yalobusha31510
Humphreys29411
Quitman2701
Carroll26111
Greene25512
Perry2437
Amite2356
Webster23512
Kemper23414
Jefferson Davis2336
Wilkinson21113
Stone2055
Sharkey1995
Jefferson1957
Benton1431
Choctaw1354
Franklin1312
Issaquena262
Unassigned00

Alabama Coronavirus Cases

Confirmed Cases: 99926

Reported Deaths: 1781
CountyConfirmedDeaths
Jefferson13258244
Mobile10517207
Montgomery6835149
Madison544734
Tuscaloosa423076
Baldwin365125
Unassigned363064
Shelby330936
Marshall318937
Lee270047
Morgan241118
Etowah216232
DeKalb183013
Calhoun180717
Elmore173138
Walker153964
Houston141912
Russell13872
St. Clair135418
Limestone134913
Dallas133123
Franklin128820
Cullman122712
Colbert120716
Lauderdale118919
Autauga117421
Escambia108717
Talladega104814
Jackson10144
Tallapoosa86579
Chambers84438
Dale83525
Clarke82610
Blount8124
Chilton8097
Butler76736
Coffee7646
Covington73720
Pike7087
Marion58026
Barbour5765
Lowndes57324
Marengo56515
Hale47826
Bullock46611
Winston45711
Perry4454
Washington44312
Bibb4425
Wilcox43210
Monroe4215
Pickens4049
Randolph40310
Conecuh39310
Sumter36418
Lawrence3512
Macon33914
Crenshaw3265
Choctaw28712
Cherokee2758
Henry2643
Clay2635
Geneva2631
Greene25211
Lamar2292
Fayette2125
Cleburne1271
Coosa1033
Out of AL00
Tupelo
Clear
95° wxIcon
Hi: 95° Lo: 74°
Feels Like: 101°
Columbus
Few Clouds
90° wxIcon
Hi: 94° Lo: 73°
Feels Like: 105°
Oxford
Clear
95° wxIcon
Hi: 94° Lo: 71°
Feels Like: 101°
Starkville
Clear
90° wxIcon
Hi: 92° Lo: 70°
Feels Like: 95°
WTVA Radar
WTVA Temperatures
WTVA Severe Weather