STREAMING NOW: Watch Now

Apple apologizes for slowing iPhone, drops battery prices

Apple has apologized to customers for how it rolled out an update that can slow down older iPhones. It is offering ch...

Posted: Dec 30, 2017 7:13 AM
Updated: Dec 30, 2017 7:13 AM

Apple has apologized to customers for how it rolled out an update that can slow down older iPhones. It is offering cheaper battery replacements to make up for it.

In a lengthy message posted on its site Thursday, the company gave an in-depth explanation for the controversial update. To make amends, Apple will temporarily drop the price of replacement batteries to $29 starting in late January. The price will go back up to the usual $79 in 2019.

Customers are upset with the company over a software update that deliberately slowed down older phones in some situations to extend battery life. Some thought it was a ploy to get people to upgrade to new devices. A number of people have filed lawsuits over the feature and are seeking class action status.

The feature will stay on phones, but Apple says an upcoming iOS update will "-give users more visibility into the health of their iPhone's battery." It did not say if it will give them the ability to turn the feature off or on.

"We know that some of you feel Apple has let you down. We apologize," said the message.

The company confirmed the slowdown last week, but said it was part of a power management feature meant to prevent older batteries from shutting down suddenly.

"First and foremost, we have never - and would never - do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades," the post said.

Related: What to do if you think Apple's slowing down your phone

A year ago, some iPhone users reported their devices were shutting down unexpectedly even when they showed some battery power left. It wasn't caused by defective batteries, according to Apple, but normal issues with aging lithium ion batteries.

To address the issue, Apple included an update in iOS that would slow down a phone during peak processing events to prevent the battery from shutting off. It affected the iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus and iPhone SE. Apple later rolled out the same update for iPhone 7 and iPhone 7 Plus devices. It did not tell customers how the update worked at the time.

Apple says users began reporting slower performance in the fall, when iOS 11 was released. The company said it first assumed it was caused by a "normal, temporary" lag caused by a new operating system update, and small bugs in the iOS.

"We now believe that another contributor to these user experiences is the continued chemical aging of the batteries in older iPhone-6 and iPhone-6s devices," said the company.

Apple calls its lithium ion batteries "consumable components" in the post, meaning they're meant to be replaced. But because of the iPhone's design, the process is not as simple as popping in a fresh battery.

To switch out a battery on an iPhone, you have to go to an Apple retailer or ship your phone to Apple. You can also use a third-party service or order a kit to do it yourself, though those options will void an existing warranty.

Upgrading to a new battery will clear up any slowdowns related to the update, said Apple.

Mississippi Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 61125

Reported Deaths: 1711
CountyConfirmedDeaths
Hinds5269106
DeSoto332627
Madison229756
Harrison215232
Rankin214628
Jackson199434
Jones177457
Forrest164053
Washington149232
Lauderdale132988
Lee123930
Neshoba119788
Lamar112112
Oktibbeha105435
Lowndes98932
Warren96427
Scott95517
Bolivar94832
Copiah91724
Panola91211
Sunflower90822
Lafayette88111
Holmes84747
Leflore84059
Pike83232
Grenada81320
Yazoo78611
Leake76825
Lincoln74540
Pontotoc7377
Wayne73321
Simpson71227
Monroe70250
Coahoma66310
Tate65023
Marion60118
Covington58811
Adams58425
Marshall5718
Winston57115
George5475
Union53113
Newton51611
Attala49824
Tallahatchie49310
Pearl River48536
Walthall45318
Chickasaw43819
Noxubee41910
Claiborne40013
Smith38013
Calhoun3788
Jasper3768
Clay37013
Alcorn3574
Prentiss3426
Hancock33614
Tishomingo3204
Lawrence3135
Tippah31212
Yalobusha31210
Itawamba30710
Clarke30025
Montgomery2933
Tunica2786
Humphreys27111
Carroll24511
Greene22611
Quitman2251
Kemper22315
Perry2227
Amite2105
Jefferson Davis2026
Webster19912
Jefferson1936
Wilkinson18712
Sharkey1801
Stone1523
Choctaw1274
Benton1250
Franklin1162
Issaquena211
Unassigned00

Alabama Coronavirus Cases

Confirmed Cases: 90890

Reported Deaths: 1611
CountyConfirmedDeaths
Jefferson11859225
Mobile9086191
Montgomery6249143
Madison501425
Tuscaloosa397463
Baldwin321023
Shelby305032
Marshall296630
Unassigned273453
Lee250540
Morgan222315
Etowah193026
DeKalb170113
Elmore160237
Calhoun15609
Walker147063
Houston131912
Dallas128823
Russell12331
St. Clair121712
Franklin119620
Limestone119613
Cullman114111
Colbert109312
Lauderdale107112
Autauga102420
Escambia97915
Talladega91813
Jackson8283
Chambers82138
Tallapoosa81478
Dale78520
Butler75235
Blount7363
Chilton7106
Coffee7095
Covington70920
Pike6607
Barbour5635
Lowndes55224
Marion54224
Marengo52014
Clarke4869
Hale45926
Bullock43811
Perry4294
Winston42911
Wilcox4059
Monroe3914
Randolph38810
Bibb3743
Conecuh37310
Pickens3679
Sumter36118
Lawrence3100
Washington31011
Macon30913
Crenshaw2863
Choctaw27412
Henry2453
Cherokee2427
Greene24211
Geneva2320
Clay2175
Lamar1982
Fayette1745
Cleburne1211
Coosa922
Out of AL00
Tupelo
Scattered Clouds
84° wxIcon
Hi: 84° Lo: 67°
Feels Like: 87°
Columbus
Broken Clouds
85° wxIcon
Hi: 90° Lo: 68°
Feels Like: 92°
Oxford
Few Clouds
82° wxIcon
Hi: 83° Lo: 63°
Feels Like: 84°
Starkville
Scattered Clouds
82° wxIcon
Hi: 89° Lo: 64°
Feels Like: 85°
WTVA Radar
WTVA Temperatures
WTVA Severe Weather