Apple apologizes for slowing iPhone, drops battery prices

Apple has apologized to customers for how it rolled out an update that can slow down older iPhones. It is offering ch...

Posted: Dec 30, 2017 7:13 AM
Updated: Dec 30, 2017 7:13 AM

Apple has apologized to customers for how it rolled out an update that can slow down older iPhones. It is offering cheaper battery replacements to make up for it.

In a lengthy message posted on its site Thursday, the company gave an in-depth explanation for the controversial update. To make amends, Apple will temporarily drop the price of replacement batteries to $29 starting in late January. The price will go back up to the usual $79 in 2019.

Customers are upset with the company over a software update that deliberately slowed down older phones in some situations to extend battery life. Some thought it was a ploy to get people to upgrade to new devices. A number of people have filed lawsuits over the feature and are seeking class action status.

The feature will stay on phones, but Apple says an upcoming iOS update will "-give users more visibility into the health of their iPhone's battery." It did not say if it will give them the ability to turn the feature off or on.

"We know that some of you feel Apple has let you down. We apologize," said the message.

The company confirmed the slowdown last week, but said it was part of a power management feature meant to prevent older batteries from shutting down suddenly.

"First and foremost, we have never - and would never - do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades," the post said.

Related: What to do if you think Apple's slowing down your phone

A year ago, some iPhone users reported their devices were shutting down unexpectedly even when they showed some battery power left. It wasn't caused by defective batteries, according to Apple, but normal issues with aging lithium ion batteries.

To address the issue, Apple included an update in iOS that would slow down a phone during peak processing events to prevent the battery from shutting off. It affected the iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus and iPhone SE. Apple later rolled out the same update for iPhone 7 and iPhone 7 Plus devices. It did not tell customers how the update worked at the time.

Apple says users began reporting slower performance in the fall, when iOS 11 was released. The company said it first assumed it was caused by a "normal, temporary" lag caused by a new operating system update, and small bugs in the iOS.

"We now believe that another contributor to these user experiences is the continued chemical aging of the batteries in older iPhone-6 and iPhone-6s devices," said the company.

Apple calls its lithium ion batteries "consumable components" in the post, meaning they're meant to be replaced. But because of the iPhone's design, the process is not as simple as popping in a fresh battery.

To switch out a battery on an iPhone, you have to go to an Apple retailer or ship your phone to Apple. You can also use a third-party service or order a kit to do it yourself, though those options will void an existing warranty.

Upgrading to a new battery will clear up any slowdowns related to the update, said Apple.

Mississippi Coronavirus Cases

Data is updated nightly.

Cases: 255125

Reported Deaths: 5574
CountyCasesDeaths
DeSoto17197175
Hinds16280322
Harrison13502193
Rankin10749211
Jackson10407183
Lee8819141
Madison8262162
Jones6375110
Forrest5992119
Lauderdale5873180
Lowndes5381116
Lafayette496692
Lamar487565
Washington4800123
Bolivar3978108
Oktibbeha393880
Panola370779
Pontotoc365353
Monroe3543105
Warren353498
Union344760
Marshall342665
Neshoba3383152
Pearl River329799
Leflore3004105
Lincoln297685
Sunflower284969
Hancock273459
Tate272462
Alcorn264053
Pike263577
Itawamba262959
Scott246645
Yazoo245955
Prentiss245652
Copiah241949
Tippah241750
Simpson235767
Coahoma233754
Leake231164
Grenada218470
Covington213071
Marion212072
Adams205870
Wayne201331
Winston200564
George199338
Attala193759
Newton192842
Tishomingo186359
Chickasaw183944
Jasper170835
Holmes168767
Clay159433
Stone143621
Tallahatchie141034
Clarke138960
Calhoun136121
Smith120823
Yalobusha117034
Walthall112336
Noxubee110522
Greene110229
Montgomery109634
Carroll104521
Lawrence102617
Perry102231
Amite98025
Webster92424
Tunica86721
Claiborne86625
Jefferson Davis84825
Humphreys83024
Benton81823
Kemper77220
Quitman6918
Franklin66615
Choctaw60513
Wilkinson58425
Jefferson54319
Sharkey43017
Issaquena1596
Unassigned00

Alabama Coronavirus Cases

Cases: 424028

Reported Deaths: 6121
CountyCasesDeaths
Jefferson62258921
Mobile30381549
Madison27160186
Tuscaloosa20779267
Montgomery19049305
Shelby18572114
Baldwin16346182
Lee12515101
Morgan12260113
Etowah11757168
Calhoun11161200
Marshall10199107
Houston8630148
Cullman8036105
Limestone802874
Elmore7849101
DeKalb768897
Lauderdale760083
St. Clair7555120
Talladega6180108
Walker5903174
Jackson581341
Colbert533573
Blount530883
Autauga519855
Coffee443956
Dale398581
Franklin367548
Chilton337665
Russell331710
Covington327768
Escambia319342
Dallas303396
Chambers284269
Clarke282133
Tallapoosa2617107
Pike249429
Marion246250
Lawrence244247
Winston227335
Bibb216247
Geneva202535
Marengo199729
Pickens197031
Hale176442
Barbour173036
Butler170258
Fayette169026
Cherokee160530
Henry154421
Monroe145617
Randolph140735
Washington137726
Clay126745
Crenshaw119544
Lamar118219
Cleburne117723
Macon115035
Lowndes110735
Wilcox103121
Bullock99128
Perry97719
Conecuh94420
Sumter89126
Greene76123
Coosa60515
Choctaw51524
Out of AL00
Unassigned00
Tupelo
Cloudy
47° wxIcon
Hi: 52° Lo: 36°
Feels Like: 47°
Columbus
Cloudy
49° wxIcon
Hi: 51° Lo: 36°
Feels Like: 45°
Oxford
Cloudy
52° wxIcon
Hi: 52° Lo: 38°
Feels Like: 52°
Starkville
Cloudy
48° wxIcon
Hi: 50° Lo: 34°
Feels Like: 46°
WTVA Radar
WTVA Temperatures
WTVA Severe Weather