Service skills certification course enables adults

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Updated: 5/14/2013 8:02 pm
NEW ALBANY, Miss. (WTVA) --People who are looking to become a better employee have signed up for a service skills certification course at the satellite campus of Northeast Mississippi Community College.

They get training on how to do a number of things that in turn they hope will benefit them financially.

"I am hoping this program will help me get a better paying job. I hope that it will benefit in the dental program," said Lafayette County resident Amber Feather.

"I hope that when this class is over I have achieved my main goal. It is to actually get a better job one day when I get through with my classes," said Tippah County resident Amanda Holmes.

The workforce training program is open to anyone 18 and older who is looking to reach out into a new endeavor.

"We have people who have associates. We have people that completed other degrees, but they want to come back and maybe they want to change career fields," explained instructor Andrea Barrett.

Instructors are also going over inter-personal skills because some students are looking for a better paying job involving customer relations.

"We have professionals out in the community that hire students and technically they can do their job really well. However, they lack those customer service and inter-personal and event team building skills that they need," Barrett said.

"We've only been in it two days now. We've had like 16 hours of just learning different ways to deal with people," said Laticia Pate, a Tishomingo County resident.

A manager at Bankhead Flower Shop reiterates the importance of having top notch communication skills, and adds programs like this one benefits the employee and the employeer.

"It's the best applicant that is always going to get the job. So, it's very important to be able to communicate with the customer and just be there for them," said Kevin Hinton.

Throughout the final week the students will learn how to write a resume and get tips on how to interveiw for a job.

The students also get a refresher course in workplace safety and how to deal with workplace violence.

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