LEE COUNTY, Miss. (WTVA) -- Emergency dispatchers are trained to stay calm in a chaotic situation.
"Everybody can't do this job," said dispatcher Bud Grisham, Union County.
Over 2,000 Mississippi Emergency Dispatchers spend their days hearing someone's last words, a mother's panic, and fear flow through a headset.
"The tragic stuff it's hard not to take it home, but I do it because I love it," said dispatcher Angelyn Skiados, Biloxi.
Dealing with people in difficult situations-from shootings, domestic disputes, and fatal wrecks-it's all part of the job.
"You block out all emotions until it's all said and done with," said dispatcher Amanda Lofton, Jones County.
Lofton said one incident stands out the most. A hostage situation that left two people dead and a few people injured- including an officer.
"[A] grandfather was holding his daughter, his wife and grand kids hostage. When they [SWAT] went in, an officer was shot," Lofton said.
Dispatchers are trained to remain calm in those situations, but even as a seasoned professional, Lofton said some calls are difficult to cope with.
"I left work that morning then it hits you and you have a break down. But that's what we do," said Lofton.