Phone pilot program at hospital could help save lives

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Updated: 7/16/2013 6:46 pm
NEW ALBANY, Miss. (WTVA) - A hospital in north Mississippi was recently selected to be a part of a pilot program.

It's a program designed to speed up response time and could help save lives.

With the sounds of modern technology more specifically a Voalte Phone is creating quite a buzz.

It's a device that helps nurses, and medical staff, and patients be able to communicate more directly.
"We needed to call radiology, we can look them up on the phone and call them ourselves," adds Missy Coltharp, information systems manager. "So it's speeded up communications tremendously."

"Even when the patient calls the nurses desk, the desk can push the call to the nurses phone and the nurse can talk to that patient in the room," added Karen Young, R.N. Nursing Informatics. "No matter where she is."

Baptist Memorial in Union County was the only one out of 17 hospitals in the Baptist Memorial network selected to take part in the pilot program that started in June.

Nurses say so far so good and they hope to continue using the Voalte Phone.

"We would really love it to stay on at our hospital," adds Emily Childers who is a nurse at the hospital. "I think other hospitals will benefit from our trial run with it. We we're a little apprehensive at first like you are with anything new but it has really turned out to be a positive thing."

As part of this pilot program an extra safety measure was implemented into the Voalte Phone for the staff at Baptist Memorial Union County.
When you walk outside of the hospital you lose your wifi connection.

"The phones only work in the hospital," adds Childers. "It's only set up to work in the parameters of the building so if you leave with it or someone thinks they want to take one home it's not going to work."

Doctors say while this pilot program has been in effect they've noticed a quicker response time to helping patients needs, and credit the alarm system.

"In the emergency situations with the Voalte Phone at bedside it saves significant amount of time from seconds to minutes," adds Dr. Shelli Coleman, physician at Baptist Memorial. "Which are of critical importance for the care of the patients."

The staff that is helping to oversee the project says people using Voalte Phones is a huge bonus and allows them to have instant communication.

"We can also communicate to other staff members you know respitory nursing can communicate with other respitory without having to page over-head," adds Young. "It's a lot quieter for the patients." 

A decision is expected to be made sometime in the near future as to whether the vault phone will be implemented at all 17 of the Baptist Memorial hospitals.

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