NEW ALBANY, Miss. (WTVA) -- When the phones start to ring Bill Mattox knows why.
"Soon as there is a flicker or the lights are out for more than a few seconds, our phones are swamped."
Well aware of the power outages is downtown resident Jimmie Rogers.
"Sometimes it's off as much as two hours and that's very difficult."
It's difficult in more ways than one for Mattox. He's the head of the utilities department for the city.
His job involves more than substations and power lines.
Weather, wildlife and trees are a constant challenge.
The first two would be futile to fight, but trees are another story.
"The best thing we can do is just try to avoid them altogether," Mattox said.
That's what the city is going to do with $500,000.
New lines will be run directly from the substation to the downtown area.
Although equipped with a backup generator at this bank, officials welcome progress.
"It just makes it a whole lot easier for us to be able to provide those services and information that our customers need," BNA Bank Senior Vice President Mike Staten said.
While that project is pursued another is in the works.
A $3 million water improvement project is set to launch this week.
Jimmie Rogers says it's about time.
She drinks it, but would rather it was crystal clear all the time.
"I have a partner that lives with me and he refuses to. He buys bottled water."
The project will include an elevated water tank and a booster pump to improve water pressure on the east side of New Albany.
New pipeline will be placed in some areas where water quality needs improvements.