Tree of Life Clinic welcomes help from Toyota

Reported by: Robert Byers
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Updated: 7/09/2013 12:04 pm
TUPELO, Miss. (WTVA) - Officials with the Tree of Life Clinic and Toyota were at the clinic Tuesday to talk about their partnership which has been in place for several months.

Some of the same ideas and processes that Toyota uses in its own manufacturing facilities are now in place at the clinic.

Doug Formby with Toyota Mississippi said, "We partnered with our supplier support center in Kentucky and analyzed the processes. We made a number of improvements to reduce the wait time and reduce the amount of time volunteers have to work too."

Since Toyota came on board they've offered ideas to reduce patient wait time by almost 20 percent, and volunteers are able to complete their shifts in a more timely manner without reducing the quality of patient care.

Polly Bailey with Tree of Life Clinic said, "They've done new signs. They've reorganized our filing system. We can get people checked in quicker."
Clinic volunteer Bill Austin said, "We've improved our time especially in the pharmacy. We were the last ones to leave. After everyone else is gone, we're still filling prescriptions."

Sometimes it's a solution as simple as having a specific chair in place for the next patient.

Patients are then ready to see the doctor and not waste any of their or his time.

Kevin Burgess with Toyota Mississippi said, "We don't want to compromise the quality of the doctor and patient visit. We do want to maximize where we can in moving the patients through the clinic as quickly as we can."

When the doors to the clinic are open there is always a long line. Often patients wait for hours to get in.

That is also something the clinic and Toyota are working on.
They say they're hoping they'll then be able to serve even more people who need it.
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